Your responsibilities

• Oversees compliance with the company's safety program, ensuring adherence to legislative requirements and promoting safety awareness through regular audits, training, and proactive risk management. Collaborates with the safety team to investigate incidents and near-misses.
• Cultivates a positive culture by establishing consistent expectations for safety, work ethic, professionalism, and accountability in fulfilling role responsibilities. Demonstrates pride in the district and its achievements.
• Drives strategic talent management initiatives by attracting, developing, and retaining top talent, fostering employee engagement, and integrating robust succession planning to build future leaders. Implements targeted strategies to accelerate the development of high-potential employees and address underperformance, ensuring sustained organizational growth.
• Leads others by providing direction, experience and development. Communicates company policies, procedures and objectives. Holds leaders accountable for their role & associated actions and results. 
• Leads by example in customer service and ensures follow-up on customer issues.
• Establishes and maintains team adherence to processes that achieve results consistent with company operating principles. Champion’s continuous improvement.
• Ensures district’s daily operations run efficiently and cost effectively and meets financial commitments including target EBIT dollars and gross margin percent goals across all lines of business.
• Oversees profit and loss (P&L) and utilizes accounting reports & dashboards to evaluate each department's performance, ensuring that monthly budgetary targets are achieved. Conducts operations reviews.
• Advocates for meaningful change with ability to motivate, integrate and achieve change acceptance.
• Collaborates with sales managers to expand the customer base. Engages actively and leverages personal relationships to achieve growth.
• Reviews and authorizes revenue and margins before sales proposals are submitted. Supervises and approves sales incentives, while promoting the use of CRM systems.
• Oversees retention of service contracts including direct involvement in all “at risk” customer accounts.
• Build and sustain strong relationships with stakeholders, including consultants, building owners, and property managers and union.
• Oversees and ensures that the employee performance process for both union and non-union employees is performed timely and consistently.
• Recognizes & rewards employees aligned with company operating procedures & practices.
• Maintains a strong understanding of the market, including sales backlog, service and repair volume, market penetration, volume of outstanding bids, available new business, projects, and staffing requirements. Possesses thorough knowledge of competitors’ strengths and weaknesses.
• Maintains in-depth knowledge of federal, provincial, and local elevator industry codes, as well as employment and labor laws, ensuring compliance and effectively implementing regulatory and industry-standard processes.
• Maintains strong familiarity of company products by attending company training classes, and reviewing factory equipment updates and supplier goods.
• Maintains a maintaining a strong working knowledge of workforce labour agreement.
• Works as dependable and continuous improvement leader with various teams within Canada and North America to achieve meaningful outcomes (eg. operations, sales, finance, contracts, supply chain, legal, HR).
• Performs other duties as may be assigned.

Your qualifications

• Self starter that can lead through ambiguity and rise above adversity.
• Elevator and/or construction industry experience.
• Strong general management experience with a solid understanding of P&L.
• Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience.
• Proven success building teams & leading and developing people.
• Ability to define problems collect data, establish facts and draw valid conclusions to recommend and take action on.
• Respectfully challenges status quo is search of improved ways to meet employee & customer needs.
• Accountable – looks to deal with challenges and tackle with informed plans. Avoids blame.
• Values planning and team engagement to help with change adoption & development.

Additional information

TK Elevator is an equal opportunity employer and is committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, colour, religion, sexual orientation, gender identity, national origin, disability, age and veteran status, or any other protected status required by applicable law.